A.  HITZ is for 8 to 12 year old members of Carlisle Youth Zone. Please note: we cannot take members age 7 for HITZ Holiday Club.

A. Yes – HITZ is for our junior members age 8-12. To join CYZ there is a £5 annual membership fee, please Click Here for the online form, or sign up in person at our reception.

A. No – HITZ spaces must be booked prior to the day of attendance using the online booking system.

Bookings close the evening before the day of the session – this is to allow us to perform administration duties relating to the sessions.

A. HITZ starts at 08:30 and finishes at 17:00. Drop off is between 08:30 – 09:30 and pick up is by 17:00. During some holidays, we also offer a short-day option, running 08.30-15:30.

A. During some holidays, we offer a short-day booking option in addition to our full-day option. These part-day sessions run 08.30-15:30.

If neither of the time frames fit in with your schedule, you are welcome to book a space encompassing the time you require and let us know that you will be dropping off / picking up at a different time. For example, if you require 9am to 1pm, you could book a short space; if you require 9.30-4pm you would need to book a full day space. Note: the full fee is payable for all bookings.

A. Unfortunately we are currently unable to provide a lunch option. All spaces require a packed lunch from home for lunch.

A. Yes – please telephone reception on 01228 516280 to discuss your child’s requirements.

A. Throughout the day we have a full range of activities using the facilities that CYZ has to offer. During the HITZ period we offer sports (in the sports hall, and on the astro turf – weather permitting), games, challenges, cooking, arts & crafts, and some chill time too!

A. Children should wear comfortable clothing that is suitable for them to take part in activities such as team sports and arts & crafts. They may also need any weather appropriate items such as a waterproof jacket. We advise against wearing particularly expensive or special garments, as some activities can be messy and CYZ cannot accept liability for items brought into CYZ.

A. All HITZ activities are included in the session price.

During some sessions, a tuck shop serving snacks and refreshments may be open. £1-£2 will be enough to purchase an item or two from the tuck shop, however, we cannot accept liability for any money brought into the club, and it is the member’s responsibility to keep it safe. We have a free to use water cooler which members are welcome to use for drinks during the day.

A. Yes, all our provision is inclusive! If your child needs extra support with their needs please let us know in advance.

Please note: we are unable to carry out personal care duties, or provide dedicated 1:1 support.

A. Yes, certainly. Please label all medication. We also require a short form completed on the day to specify information such as dosage and emergency information.

A. Per our terms and conditions, we can issue a refund if a cancellation is made with more than 5 days’ notice. Our online booking system allows you to perform a cancellation online.

Unfortunately, we cannot issue a refund if your child does not attend, for illness on the day, or if we receive less than 5 days’ notice of cancellation. We do ask that you let us know if your child cannot attend.

A. please check – our regular session timetable will run as normal throughout the school holidays wherever possible.

We do however request that members who have attended holiday club don’t stay on for the evening session, as it is a very long day.

A. Internet bookings are the best way to book HITZ spaces. If you are having difficulties with the online booking system, we can take bookings at CYZ on the kiosk (card payment) or at reception (cash or cheque payment).

Please feel free to contact us if you have any more questions.

Telephone: 01228 516 280

Email: info@carlisleyouthzone.org

In Person: Carlisle Youth Zone, Victoria Place, Carlisle, CA1 1LR